Frequently Asked Questions

Everything you need to know about your Vanda Novak experience.

Where are Vanda Novak products manufactured?

All our collections are proudly designed and handcrafted in Europe using premium Italian leathers and high-quality components to ensure exceptional durability and comfort.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 5-10 business days.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I find my correct size?

Each product page features a detailed size guide. We generally recommend choosing your usual size, but if you are between sizes, we suggest sizing up for the best fit.

Are your materials sustainably sourced?

We are committed to ethical production. We source our leathers from certified tanneries that follow strict environmental standards and minimize waste throughout the manufacturing process.