Returns & Exchanges

At Vanda Novak, we strive for perfection in every pair of shoes. If your purchase is not quite right, you may return or exchange your items within 14 days of delivery provided they are in their original, unworn condition.

1

Initiate Your Return

Log into your account or visit our returns portal to select the items you wish to send back and receive your return authorization number.

2

Prepare Your Package

Place the items in their original Vanda Novak packaging and shoe box, ensuring all protective dust bags and tags are included to avoid damage during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location, keeping a copy of the tracking receipt.

4

Quality Check & Refund

Once our workshop receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing